Returns & Refunds

We want Cowboy Culture orders to arrive as they should. If an item arrives damaged, defective, misprinted or you receive the wrong item, contact us as soon as possible with your order details and clear photos so we can review the issue.

Made-to-order products

Many Cowboy Culture products are produced to order. Because of this, we generally can’t accept returns or exchanges for change of mind, choosing the wrong size, colour preference or other buyer-selection errors unless required by law.

Damaged, defective or incorrect items

If there is a production fault, damage in transit, a misprint or the wrong item has been supplied, contact us promptly. Where the issue is confirmed, we will work with you on an appropriate remedy, which may include a replacement or refund.

Sizing

Please check the relevant sizing information before ordering. Product sizing can vary between garment styles. We are finalising product-specific size guides and will publish them alongside the products before launch.

Australian consumer rights

Nothing in this policy excludes or limits rights and remedies that cannot lawfully be excluded under the Australian Consumer Law.

Before returning anything

Please contact Cowboy Culture before sending an item back. Do not return items to a production or fulfilment address unless we have provided return instructions.

Contact

For return or order issues, contact us through our Contact page and include your order number and details of the issue.